SMS Messaging Terms & Policy

Simcha SMS Inc. (“Simcha SMS,” “we,” “us,” or “our”) provides opt-in text-message alerts to its customers and designers.

If you sign up at simchasms.com/messages, or with the unchecked “Send my poster via SMS” box at checkout (service texts about that order only), or on the designer application, messages may include:

• Messages about your account.
• Order and download notices.
• Replies from customer support to your questions.
• Designer application and design-approval updates, for designers.
• One confirmation text right after you opt in.

Our current service plan does not include promotional or marketing SMS messages. We do not send text messages to guests or other third parties on behalf of customers.

Messages are sent only to a number whose owner has opted in. Consent must be informed, voluntary, and unambiguous. You give consent by entering your own mobile number and checking the unchecked consent box at simchasms.com/messages, at checkout, or on the designer application. The box is never pre-checked, and it is separate from accepting our Terms & Conditions. A number that signed up and later opted out can opt back in by replying START. Messages are sent using automated technology.

You must be the account holder of the mobile number, or have the account holder's permission. We keep a record of your consent: the wording and version shown, the program, the time, the web page, what you did to opt in, and your IP address and browser.

Consent to receive SMS is not a condition of purchasing a design or other goods or services.

Message frequency varies according to your account, orders, and support conversations, and is usually a few messages per order or support conversation.

We do not send marketing SMS messages to customers under our current service plan.

Message and data rates may apply. Your wireless carrier's standard messaging and data charges may apply to messages sent to or received from Simcha SMS. Check your wireless plan or contact your carrier for details.

Carriers are not liable for any delayed or undelivered messages.

Recipients may opt out of future Simcha SMS Alerts messages by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, OPTOUT, or REVOKE, or by emailing sales@simchasms.com.

We will honor valid opt-out requests and suppress further messages to that number unless the recipient validly opts back in. An opt-out applies to the number everywhere in our system, whoever added it and however it was entered; it cannot be undone by re-entering the number.

Opt-out requests will be processed as promptly as required by applicable law and provider rules. A final confirmation message may be sent where permitted and appropriate; it will not be used to continue promotional messaging.

If you report a message you did not sign up for, we will suppress further messages to your number while we investigate.

After opting out, a recipient must take a clear, valid action to opt back in before messages resume: replying START (or UNSTOP or YES) to our number, or signing up again with the unchecked consent box. A number that never signed up cannot be subscribed by replying START; sign up at simchasms.com/messages instead. We send a confirmation text when you opt back in.

Re-enrollment is subject to applicable law, the specific messaging purpose, and the rules of our messaging provider.

For assistance, reply HELP (or INFO) or contact sales@simchasms.com. Our automated help response identifies Simcha SMS Alerts, provides support contact information, and explains how to opt out.

For privacy requests, unwanted-message complaints, or questions about consent, email sales@simchasms.com.

We do not send text messages to guests and do not accept or answer guest replies by text. Our only automated replies are the confirmation, STOP, HELP, and START responses described in this policy.

Do not include sensitive personal information in a text reply. If you have a privacy concern, contact us by email.

If you believe you received a message from us without having signed up, contact sales@simchasms.com. We will immediately suppress further messages to the complaining number while investigating and may take other appropriate action.

We maintain consent, opt-out, and complaint records as reasonably necessary to operate the service, prevent unwanted messages, and meet legal or provider requirements.

Our Privacy Policy is available at https://simchasms.com/privacy. Our Terms & Conditions are available at https://simchasms.com/terms.

We do not sell mobile phone numbers or share mobile information, SMS opt-in data, or consent records with third parties or affiliates for their own marketing or promotional purposes. Information may be processed by service providers, such as Twilio for messaging, as needed to operate the service and subject to applicable restrictions.

We retain phone numbers and consent records only as long as reasonably necessary for delivery, support, disputes, legal obligations, and compliance. Consent and suppression records may be retained separately for as long as needed to honor opt-outs and prevent future unwanted messages.

SMS delivery depends on wireless carriers, network availability, recipient devices, and other factors outside our control. We do not guarantee that every message will be delivered, delivered immediately, or displayed on every device.

Carriers are not liable for any delayed or undelivered messages. Simcha SMS Alerts is provided without a promise of delivery, as described in our Terms & Conditions.

We may pause or restrict messaging when required by law, provider rules, consent limitations, complaints, security concerns, or suspected misuse.

Use of the Simcha SMS Alerts messaging program is subject to applicable law and the requirements of our messaging provider and wireless carriers. We may change, suspend, or discontinue the program or its keywords if needed to meet those requirements. Carriers and other providers are not liable for delayed or undelivered messages, and Simcha SMS Alerts is provided without a promise of delivery, as described in our Terms & Conditions.

We may update these SMS Messaging Terms as our messaging practices, provider requirements, or legal obligations change. We will post updates on our website and revise the effective date. Where required, we will provide notice or obtain consent.

Simcha SMS Inc.
15 Forest Road
Monroe, NY 10950
Email: sales@simchasms.com

Contact sales@simchasms.com for support, opt-out concerns, privacy requests, or complaints about SMS messages.